Case Study

Revenue Cycle Management Reporting Suite for a $200M Women’s Healthcare

"SLKone helped drive an evolutionary, data-driven approach to Revenue Cycle Management (RCM), where it developed metrics, reports, and tools to help drive action and decision-making across the organization"

Situation

  • The client was a $200M women’s healthcare company
  • The company had grown rapidly in the prior two years, primarily through acquisitions
  • The company had a decentralized Revenue Cycle Management (RCM) function and did not leverage reporting and business intelligence
  • RCM managed on an exception basis with one-off queries/requests for more data
  • SLKone was asked to help define and create a series of management-level RCM reports and analytics

Bespoke Solutions

  • Met with key stakeholders and identified RCM Reporting Requirements
  • Consulted with IT Team to understand what data is currently available and identify gaps in current-state reporting
  • Created mock-up dashboards and reports and elicited feedback from key stakeholders
  • Transitioned reports into Tableau dashboards that can be accessed across the organization

Leading With Results

  • Created and transitioned over ten dashboards to the company
  • Drove a new data-driven approach to RCM
  • Accelerated and improved the decision-making process
  • Improved visibility of KPI’s
  • Achieved double-digit growth in utilization of most reports in 1Q19
  • Significantly shortened the turnaround time for ad-hoc analyses and/or requests as the underlying data is now readily available
  • Improved executive team performance during Operations Reviews by improved ability to explain operational drivers of financial performance
Case studies and expertise may represent projects and engagements performed by SLKone team members prior to their employment at SLKone