Case-study

Revenue Cycle Management Reporting Suite for a $200M Women’s Healthcare

SLKone helped drive an evolutionary, data-driven approach to Revenue Cycle Management (RCM), where it developed metrics, reports, and tools to help drive action and decision-making across the organization

Situation

  • The client was a $200M women’s healthcare company
  • The company had grown rapidly in the prior two years, primarily through acquisitions
  • The company had a decentralized Revenue Cycle Management (RCM) function and did not leverage reporting and business intelligence
  • RCM managed on an exception basis with one-off queries/requests for more data
  • SLKone was asked to help define and create a series of management-level RCM reports and analytics

Bespoke Solutions

  • Met with key stakeholders and identified RCM Reporting Requirements
  • Consulted with IT Team to understand what data is currently available and identify gaps in current-state reporting
  • Created mock-up dashboards and reports and elicited feedback from key stakeholders
  • Transitioned reports into Tableau dashboards that can be accessed across the organization

Leading With Results

  • Created and transitioned over ten dashboards to the company
  • Drove a new data-driven approach to RCM
  • Accelerated and improved the decision-making process
  • Improved visibility of KPI’s
  • Achieved double-digit growth in utilization of most reports in 1Q19
  • Significantly shortened the turnaround time for ad-hoc analyses and/or requests as the underlying data is now readily available
  • Improved executive team performance during Operations Reviews by improved ability to explain operational drivers of financial performance