Situation
- The client is a $50M industrial services provider pursuing an aggressive growth strategy organically and through acquisition
- Through turnover, acquisitions and integrations operational processes became specialized in service silos
- Organizational structure analysis revealed uneven span-of-control and unnecessary layers
- SLKone was engaged to review the business’ key operational processes and optimize the organizational structure to support a more standard process
Bespoke Solutions
- Interviews with key stakeholders were held to better understand current state processes and pain points
- The work order cycle variances were analyzed across verticals to identify best practices and bottlenecks
- Performed opportunity mapping through triangulating a profitability analysis and stakeholder feedback
- Facilitated process mapping sessions to develop the to-be and future state process redesigns
- A detailed operational playbook was developed, including; process maps, roles & responsibilities, interactions, key metrics & targets
- Developed 90-day implementation roadmap and detailed project plan
Leading With Results
- Identified low margin customers leading to three contract renegotiations in two months
- Discovered process gaps leading to under utilization, missed revenue, and leakage totaling approximately $200K
- Sustainably decreased annualized personnel costs by $725K through improved process and visibility into RT operations