Case Study

Quality Function Review for $5B Manufacturer of ETO Products

"Development of streamlined operational planning process and interim activity planning model to create an automated bottoms-up, 12-month rolling operational plan and revenue forecast"

Services Performed


  • The client manufactured a diverse portfolio of Make To Order (MTO) and ETO products serving the Oil & Gas industry​
  • After experiencing a number of costly escapes while simultaneously facing increasing costs in the quality function, the organization set out to conduct a review of the Quality organization​
  • SLKone was hired to perform the review and identified several key opportunities;​
    • Headcount was over twice the level reported​
    • Key gaps in quality reporting lines (Supplier to Control)​
    • Mis-aligned roles and responsibilities

Bespoke Solutions

  • Key users of Quality resources were interviewed and surveyed as to current projects and uses​
  • Quality resources were identified, reviewed and classified, including outside of Quality based on the core competencies of personnel​
  • Reporting lines were re-aligned and processes and interactions documented to ensure connectivity, especially between Quality Control and Supplier Quality​
  • Additional pain points and opportunities were identified to better utilize Quality resources, including; co-located Non-Destructive Testing labs, digitization of quality documentation, utilization of common Quality Management System

Leading With Results

  • 60% reduction in identified escapes; Escapes, that had largely been driven by supplier issues, quickly resolved through a combination of rejected orders and open communication internally and externally with vendors​
  • Over 50% reduction in Quality Compensation & Benefits spend; Addressed excessive management personnel and through a re-allocation of responsibilities and initial digitization efforts reduced the need for Quality resources
Case studies and expertise may represent projects and engagements performed by SLKone team members prior to their employment at SLKone