Case Study

Process Standardization and Org Structure $50M Intustrial Services Provider

"Redesigned the work order management (WOM) process and organizational structure for a growing industrial services firm actively undergoing integration and restructuring"

Situation

  • The client is a $50M industrial services provider pursuing an aggressive growth strategy organically and through acquisition
  • Through turnover, acquisitions and integrations operational processes became specialized in service silos
  • Organizational structure analysis revealed uneven span-of-control and unnecessary layers
  • SLKone was engaged to review the business’ key operational processes and optimize the organizational structure to support a more standard process

Bespoke Solutions

  • Interviews with key stakeholders were held to better understand current state processes and pain points
  • The work order cycle variances were analyzed across verticals to identify best practices and bottlenecks
  • Performed opportunity mapping through triangulating a profitability analysis and stakeholder feedback
  • Facilitated process mapping sessions to develop the to-be and future state process redesigns
  • A detailed operational playbook was developed, including; process maps, roles & responsibilities, interactions, key metrics & targets
  • Developed 90-day implementation roadmap and detailed project plan

Leading With Results

  • Identified low margin customers leading to three contract renegotiations in two months
  • Discovered process gaps leading to under utilization, missed revenue, and leakage totaling approximately $200K
  • Sustainably decreased annualized personnel costs by $725K through improved process and visibility into RT operations
Case studies and expertise may represent projects and engagements performed by SLKone team members prior to their employment at SLKone
Interested in working with SLKone?
Get in Touch