Case Study

Process Standardization and Org Structure $50M Industrial Services Provider

"Redesigned the work order management (WOM) process and organizational structure for a growing industrial services firm actively undergoing integration and restructuring"


  • The client is a $50M industrial services provider pursuing an aggressive growth strategy organically and through acquisition
  • Through turnover, acquisitions and integrations operational processes became specialized in service silos
  • Organizational structure analysis revealed uneven span-of-control and unnecessary layers
  • SLKone was engaged to review the business’ key operational processes and optimize the organizational structure to support a more standard process

Bespoke Solutions

  • Interviews with key stakeholders were held to better understand current state processes and pain points
  • The work order cycle variances were analyzed across verticals to identify best practices and bottlenecks
  • Performed opportunity mapping through triangulating a profitability analysis and stakeholder feedback
  • Facilitated process mapping sessions to develop the to-be and future state process redesigns
  • A detailed operational playbook was developed, including; process maps, roles & responsibilities, interactions, key metrics & targets
  • Developed 90-day implementation roadmap and detailed project plan

Leading With Results

  • Identified low margin customers leading to three contract renegotiations in two months
  • Discovered process gaps leading to under utilization, missed revenue, and leakage totaling approximately $200K
  • Sustainably decreased annualized personnel costs by $725K through improved process and visibility into RT operations
Case studies and expertise may represent projects and engagements performed by SLKone team members prior to their employment at SLKone